Common Questions

How does the 15 days guarantee work?
We're confident that you will love Roound. If for any reason you decide that Roound is not right for you after 15 days, just contact us and we will provide a full refund for the first month.

Are there any setup fees or contractual period?
Roound is a service on demand solution, giving you the flexibility to downgrade, upgrade or cancel at any time. While refunds are not offered for past payments, if you downgrade or cancel you will not be billed again.

Are there any development fees or maintenance fees?
No. Roound offers an innovative platform that allows users to create and manage their mobile presence in real-time, hence no development or maintenance fees will be charged.

How do i redeem my coupon code?
You can redeem your coupon during the checkout process. There will be an option for you to key in the unique coupon code and discount will be immediately applied on your invoice.
Note: 15 days money back guarantee is not applicable with use of coupon code.

What support options do you offer?
We offer chat and email support with extremely fast response time of up to 9 hours, according to the type of plan. Enterprise plan will receive priority support from dedicated team.

Can I change my plan later?
You can upgrade or downgrade your plan at any time. The new plan will be available instantly.

What types of payment do you accept?
We accept payments via Visa, Mastercard and American Express. All purchases can be made instantly upon sign up or in your account. Our secure payment system is handled by Paypal.

Will I receive a billing invoice or purchase order?
Yes. Roound issues invoice in real-time and all invoices can be accessed via our management tool. Next-payment invoice is issued to you electronically via email, 7 days before your subscription due date.

Does Roound provides custom mobile web development?
Yes. In fact, we offer custom mobile web solution globally. If you are interested, please kindly contact our team for a quotation. We can build according to your requirements.